Refund and Returns Policy

Before production, Free Style Promotions provides a mockup or digital proof for approval. The proof is intended to show the item, artwork, colors, and approximate decoration placement, but minor production differences in size or placement may occur. Request corrections before approving the proof.

Production does not begin until approval is received. Once a proof is approved, further changes may not be possible. The customer is responsible for spelling, colors, logos, and other details shown in the approved proof, and refunds are not granted for mistakes that were present in an approved proof.

Artwork creation, vectorizing, or embroidery digitizing fees can be refunded only when the order is canceled before that work begins. Once the requested artwork service has been performed, its fee is not refundable even if the product order is later canceled.

Eligible blank products may be returned within 15 days of purchase when they are unworn, unwashed, in their original condition, and in their original packaging. Contact customer service with the order number and reason for the return before sending products back. Approved refunds are issued after inspection to the original payment method, less applicable shipping costs.

Decorated products are made for a specific customer and are not returnable unless the product or decoration is flawed, damaged, or differs from the approved proof. Report a problem within 10 days of receiving the order. We may request photos and other details before authorizing a return, replacement, or other resolution.

Customized promotional products, including items such as drinkware, lanyards, flags, tents, and similar merchandise, are not eligible for return or refund unless they are flawed, damaged, or do not match the approved order.

Use our contact page and include the order number, affected items, reason for the request, and photos when applicable. Do not ship a return until our team provides authorization and instructions.